Patient Resources

All the information you may need for your Infusion Therapy Visit

It’s common for patients with conditions we treat to have questions about the Infusion Therapy treatment, the authorization process, and more. We are here to help answer your questions and ensure that the experience for our patients is as seamless as possible! We have put together helpful resources for you to learn more about the treatments we provide at Valley Infusion Care below.

New Patients - Complete Your Paperwork Before Your Visit!

Getting Ready for Your Infusion Appointment

We’ve developed a list of things you can do to be prepared before your treatment.

Blankets & Pillows

Remember any items you may need from home, such as portable oxygen supplies, a wheelchair or walker, or a favorite blanket or pillow.

Let Us Know About Preferences

Please let our team know at the time of scheduling if you have experienced challenges with IV's in the past or if you have a port.

Ensure Insurance is Updated

To ensure your insurance will cover your visit, please alert us if your insurance coverage or contact information has changed.

Download our Patient Infusion Dictionary for important terms related to your treatment.

Infusion Therapy Health Tips

During infusion therapy treatment, it’s important to take care of your body overall. While no two patients experience the same infusion therapy journey, these health tips can help you keep progressing on the road to better health and help manage any symptoms that may occur with your condition or in response to infusion therapy.

Sleep is Key, Get Lots of Rest

Aim to sleep for at least seven hours each night so your body has adequate time to rest and repair itself. Getting enough sleep also helps reduce stress, improves mental clarity, and can help reduce other symptoms from chronic conditions.

Eat a healthy diet

Focus on building a balanced plate with lots of fresh fruits and vegetables. Healthy fats such as olive oil or avocado can help nourish your body, while fruits and veggies provide important nutrients. Limit your sugar intake and drink plenty of water.

Frequently Asked Questions

How quickly can infusions start after my doctor prescribes the medication?

Once we receive a referral from your doctor and any necessary case notes, we’ll submit paperwork to your health insurance. If they have any follow-up questions or need additional information, we’ll work directly with your doctor’s office regarding those details. For most patients, your first infusion happens within about a week of receiving the referral, though sometimes it can take a little longer.

Do you offer monoclonal antibody infusions for COVID-19?

We offer monoclonal antibody infusions at our Birmingham, Alabama location only. As with all treatments provided through FlexCare Infusion Centers, your physician must first prescribe the medication and provide a referral to us before we can begin treatment.

How much of my infusion treatment will my insurance cover?

Insurance coverage varies depending on your health plan and the medication prescribed. Our team will work closely with your insurance company and doctor’s office to ensure all necessary documentation is submitted to your insurance company. We will also provide an estimate of your out-of-pocket expenses before treatment begins.

How long will the infusion take?

Infusion timeframes vary based on the medication, the dosage, and how long you need to be monitored after the infusion. Some infusions are as quick as 30 minutes while others may take a couple hours. Once we have the referral from your doctor, our team should be able to estimate how long each appointment will take. Our comfortable infusion suites have streaming audio and video, heated massage chairs, and workspaces to help you pass the time.

My doctor sent me to a different infusion center. How can I switch to FlexCare?

As a patient, you have the right to choose the provider for your infusions. If you’re currently receiving infusion therapy from a different provider, ask your doctor to submit a referral to FlexCare Infusion Centers to continue your infusion therapy.

Conditions We Treat

Infusion and injection therapy is used to treat a wide range of rare, complex, and chronic conditions. FlexCare administers FDA-approved medications prescribed by your referring provider to treat the following conditions and more: